Support

Get help with DotPassport SDK integration.

Documentation

Start with our comprehensive documentation:

• Getting Started Guide

• API Reference

• Widget Documentation

• Framework Guides

• Examples

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Common Issues

Widget Not Displaying

Problem: Widget container shows nothing after mounting.

Solutions:

1. Check that the container element exists in the DOM

2. Verify API key is valid

3. Check browser console for errors

4. Ensure address format is correct

// Correct usage
const container = document.getElementById('widget');
if (container) {
  createWidget({ ... }).mount(container);
}

API Key Errors

Problem: Getting 401 Unauthorized errors.

Solutions:

1. Verify API key is correct

2. Check key hasn't expired

3. Ensure key has necessary permissions

4. Check environment variable is loaded

// Debug API key loading
console.log('API Key loaded:', !!import.meta.env.VITE_DOTPASSPORT_API_KEY);

Rate Limiting

Problem: Getting 429 Too Many Requests.

Solutions:

1. Implement caching

2. Add retry logic with exponential backoff

3. Reduce request frequency

4. Contact support for higher limits

// Implement caching
const cache = new Map();
const CACHE_TTL = 5 * 60 * 1000;

async function getCachedScores(address) {
  const cached = cache.get(address);
  if (cached && Date.now() - cached.time < CACHE_TTL) {
    return cached.data;
  }

  const data = await client.getScores(address);
  cache.set(address, { data, time: Date.now() });
  return data;
}

TypeScript Errors

Problem: Type errors when using the SDK.

Solutions:

1. Ensure @dotpassport/sdk is installed

2. Check TypeScript version (4.5+ recommended)

3. Import types explicitly if needed

import { createWidget, type WidgetConfig } from '@dotpassport/sdk';

const config: WidgetConfig = {
  apiKey: 'your_api_key',
  address: '5Grwva...',
  type: 'reputation'
};

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FAQs

How do I get an API key?

1. Sign up at dotpassport.io

2. Navigate to Developer Settings

3. Create a new API key

4. Copy and store securely

What addresses are supported?

DotPassport supports Polkadot ecosystem addresses:

• Polkadot addresses (starting with 1)

• Kusama addresses (starting with C, D, F, G, H, J)

• Substrate addresses (starting with 5)

Can I use this with server-side rendering?

Yes, but widgets must be mounted client-side:

// Next.js example
import dynamic from 'next/dynamic';

const DotPassportWidget = dynamic(
  () => import('./DotPassportWidget'),
  { ssr: false }
);

How often is reputation data updated?

Reputation scores are updated:

• On-chain activity: Within minutes

• Governance actions: Within 1 hour

• Identity changes: Within 24 hours

Is there a sandbox/test environment?

Yes, use the sandbox API:

• Endpoint: https://sandbox-api.dotpassport.io

• Use test API keys for development

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Contact Support

GitHub Issues

For bugs and feature requests:

• Report a Bug

• Request a Feature

Community Discord

Join our Discord for community support:

• discord.gg/dotpassport

• Channels: #sdk-help, #general, #showcase

Email Support

For private inquiries:

• General: [e-mail]

• Security: [e-mail]

• Partnerships: [e-mail]

Response Times

Channel	Typical Response
Discord	< 24 hours
GitHub Issues	1-3 business days
Email	1-5 business days

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Enterprise Support

For enterprise customers:

• Dedicated support channel

• Priority issue resolution

• Custom SLAs available

• Integration assistance

Contact: [e-mail]

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Status Page

Check service status:

• status.dotpassport.io

Subscribe to updates for:

• API outages

• Maintenance windows

• Performance issues

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Security Issues

Found a security vulnerability?

Do not create public GitHub issues.

Instead:

1. Email [e-mail]

2. Include detailed reproduction steps

3. Allow reasonable time for fix

4. Coordinate disclosure

We follow responsible disclosure practices and acknowledge security researchers.

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Related

• Contributing Guide

• Changelog

• Error Handling